la concha soul boutique hotel : paguera : Mallorca

la concha soul boutique hotel : paguera : Mallorca

It’s hard to imagine that there could really be anywhere to avoid on Mallorca. We’d discounted Magaluf, as unfortunately we’re no longer in our early twenties, and so, when booking places to stay, we were pretty confident that every place we chose, would be a winner. When we travel we do our homework. We read reviews, check out websites, look at the area etc. My rule of thumb is, if it’s not at least as good as our own home, we’re not staying there. So, Brondo Architect Hotel in Palma, Lluna Aqua Hotel in Sóller and Petit Sant Miquel Hotel in Calonge were all amazing, and we’d highly recommend.

We decided that we wanted to have a few days doing absolutely nothing, apart from lazing around a pool. We quite fancied a hotel on the western side of the island, so we could catch the sunsets. We definitely wanted a pool. Somewhere that played quiet, chilled out music. Somewhere a bit funky. And we definitely thought we’d found all of this when we discovered La Concha Soul Boutique Hotel, in Paguera.

Now, we’d not been to Mallorca before and so had no idea what Paguera was like. Not that it really mattered when we were looking for accomm0dation, as the plan was to pool lounge for a few days. For those of you who know Mallorca well, you’ll probably know what’s coming, as we checked out of the beautiful Lluna Aqua in Sóller after two amazing days, and set off for Paguera. Looks pretty snazzy, doesn’t it?

The website certainly suggested it was a cool, laid back, chilled out kind of place and the photography certainly reinforced this. Reviews were promising. Just what we’d been looking for.

The first sign that things weren’t going to be as expected, was as we entered Paguera. Gone were the beautiful Mallorcan townhouses, and individuality and beauty, of Sóller and Palma. Instead, a long beach front strip of fairly down-at-heel hotels, souvenir shops, bars, fast food joints and hoardes of tourists. Now, nothing wrong with any of this, IF this is what you’ve come for. But we hadn’t. And I was already beginning to wish I was somewhere else.

However, we’d already decided that we wouldn’t really be investigating Paguera, as we were going to be relaxing around the pool, so all would be OK. Only, it wasn’t. The hotel, on arrival, definitely did not look as pristine as the one we’d been seeing online. A hunch told me that this wasn’t going to be a long stay, so the suitcases remained in the boot of the car as we went to reception. The main entrance – at least we think it was the main entrance, as we couldn’t find another – was around the back of the hotel, where the car park was located. Plus point – free parking. You’ve got to find these plus points somewhere. The entrance was in need of some TLC – peeling paint, scuffed door, neglected plants. However, we decided to give it a chance – even though the reception area had the feel of a youth hostel…

See, I wasn’t exaggerating. This is the main entrance. OK, that tree to the right looks OK, but I mean, look at the plants on the balconies…

We were advised we’d been allocated a superior room on the top floor, with a view of the pool area. Unfortunately, this was where it all started to go really wrong. There’s no lift in the hotel – not a problem at all, as we’d left our luggage in the car – but it did mean that we got to see the communal hallways in all their glory. Filthy. Scuffed walls and ripped wallpaper. Cleaning was still going on – a plus point, because at least we witnessed that cleaning of sorts happened – but on one of the landings, dirty towels were all over the floor. So many of them, that we couldn’t step over them. There was no way I was moving them, so we had to walk over them. The cleaner wasn’t arsed in the slightest. Unreal. And then, the room. The superior room…

Yep, this is what we walked into.

Above, was the window ledge. Below, the shower cubicle…

We weren’t sure if the bed had actually been properly made, or if this was how a previous guest had left it…

Word to the wise, guys. If you include the word “Boutique” in the name of your hotel, understand that there will be expectations from guests. Shoddy, shoddy paintwork…

Our superior room, with a view of the bins. Sorry, pool…

Safe to say, the receptionist seemed not in the least bit surprised when we headed back down and told her we wouldn’t be staying, and exactly why we wouldn’t be staying. Because we’d booked through Booking.Com, the payment for four nights had already been taken – at this point, we didn’t care. We just wanted out and away. She was very understanding regarding what we were saying about the filthiness of the room, and the hotel in general – she couldn’t really argue once we showed her the evidence. However, she did want us to give the hotel a chance and offered us another room. We politely declined. The manager was called. He too seemed completely unsurprised by what we were saying. Although he also wanted us to look at another room. There would also be a free BBQ that evening and if we left, we’d miss that. He (and the receptionist), to their credit, took everything we were saying on the chin, and finally accepted that we would absolutely not be staying. We were most surprised that the manager agreed to refund three nights – we definitely did not expect this, and certainly didn’t expect that he would do it as quickly as he did. So, another plus point for La Concha Soul Boutique Hotel – but unfortunately, a hotel which was not boutique, and with no soul. We’ve since looked back at the hotel website – and yes, it does make the hotel look better than it is, but look closely and the tell-tale signs are there. We just didn’t spot them, which is unusual – so maybe, good on whoever designed the website or took the photos. They’ve certainly done a good job of glossing over the fact that this is a pretty dire hotel. Although, we seem to be in the minority having this view – as rave reviews are still coming in for it. Maybe we’re over-fussy. Or prefer to stay somewhere that is clean and isn’t the standard of a hostel, but the price of a hotel. Or maybe, we just arrived on the wrong day, at the wrong time. But, we don’t think so. That grime on the window, and around the door and in the shower, had been sitting there, for quite some time.

But, all’s well that ends well – and very fortunately, the Lluna Aqua Hotel, back in Sóller, had one room left. Which unsurprisingly, we booked. And got out of La Concha and Paguera as fast as our car could take us! An hour after taking the above photographs, we were delighted to be back *home*…

The difference between that awful, slapdash paintwork and these beautiful Mallorcan tiles. Attention to detail = a boutique hotel.

You could be forgiven for thinking that the Lluna Aqua Hotel would be a much more expensive a hotel to stay in. It was more pricey, but definitely not at the kind of prices you’d blanche at. And, it was very, very clear what you were paying for.

A real boutique hotel. Full of soul. The real deal.